Contact Center · AI · Automation
Genesys
Genesys offers a cloud customer experience and contact center platform combining orchestration, AI and workforce engagement.
About the Provider
Genesys offers a cloud customer experience and contact center platform combining orchestration, AI and workforce engagement. Information on this page is summarised from the provider's own public materials and is not a statement of availability through Star Global Investors Inc.
What They Provide
- Genesys Cloud contact center
- Journey orchestration
- Workforce engagement
Key Technologies
- CCaaS
- Customer journey analytics
- AI routing
Solution Categories
- Contact Center
- AI
- Automation
Business Use Cases
- Unifying voice, email and chat in one queue
- Routing customers by intent instead of menu trees
- Scheduling and forecasting agent coverage
Star Global Pillars
- AUTOMATE
Who It May Fit
Larger service operations with complex routing requirements.
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